What Service Excellence means to us
“Always service customers on a professional level. Provide each customer with full access to suppliers, technical support, and attention to detail provided by our customer service groups.”
Don Kelley, Corporate Account Executive, Brenntag Specialties, Inc.
“Answering my phones 24/7 and always putting my customers first. I do not end my day with unheard voicemails or unanswered emails.”
Robbie Bishop, Account Executive, Brenntag Pacific
"Service Excellence is going that extra step (adding a bit of sparkle you might say) to how we interact with others. thinking outside the box, finding a solution rather than forwarding to the next person, giving the customer more than what they asked for. It’s simply smiling while talking and remembering to say thank you! We are all busy, but if we can help make someone’s day a bit easier and provide some sparkle, it can go a long way."
Amanda Lavoe, Account Coordinator, Brenntag Great Lakes
"Service excellence is showing the customer, internal and external, how important they are to you and to the business as a whole. I believe that’s accomplished by developing personal relationships based on trust, empathy, and gratitude. It’s truly not what you do, but how you go about doing it that makes the difference."
Amanda Stevens, Account Executive, Brenntag Southwest