Frequently asked questions

Here you will find frequently asked questions from our customers on how to order a product, order processing, and security of information. If you cannot find what you are looking for, please reach out to our team and someone will get back to you shortly.

Access to the platform

Once you have received your login details, please use your login and set your password according to the instructions in the email.

The Brenntag team is gradually adding new users to the Brenntag Connect platform, so it is possible that some customers have not yet received an invitation from us. In this case, in order to create a new account, please contact your Sales Representative or send your request to the email address: connect@brenntag.pl .

No problem. It can happen to anyone. This page here will help you reset your password.

We are thrilled to have you interested to have access to Brenntag Connect. Please, check our platform and we'll forward your request to the relevant sales colleague.

You can mail us at connect@brenntag.pl . In the email, please provide the following details of new users: first name, last name, phone number, email address. Shortly after receiving the application, we will send new users a confirmation of creating a new account and an email with instructions on how to log in to the Brenntag Connect portal.

Ordering process

To search for products, you can use the search bar on the top of the screen that allows you to search by product name, CAS number, EINECS number.

You can also go to “All products” and filter by packaging type or industry.

An order can be placed via "My Products" or "My Orders".

In "My Products" you will find a list of offers prepared especially for you by our sales representatives. You can choose an offer that interests you by selecting a product and adding it to your shopping cart. After adding the product to the basket, you can add another item or finalize your order. Your order will then be transferred to our Sales Support team.

Using the "My Orders" menu, you can renew orders you have previously placed. To do this, use the search box at the top of the screen or the order list and click "Reorder". The products from your order will then be added to your shopping basket. In the shopping cart, confirm the quantity of your order, select the desired delivery date and, on the next screen, enter your order number.

Under "All Products" there are products without prices, which can be ordered by filling in the form that will appear on the screen after clicking on the "Request Quote" button. In this case, the final price of the order shall be confirmed by Brenntag Sales Representative.

If you want to change or cancel your order, please contact your Polish Brenntag Sales Representative urgently or send an e-mail to connect@brenntag.pl . When contacting, please provide the order number that you received in the order confirmation by e-mail.

Upon placing an order, a message will appear on the Brenntag Connect Portal screen confirming the order. You will also receive an order confirmation by e-mail. Once Brenntag confirms the processing of your order, you will receive an e-mail with information about the change of status and a document confirming your order. As soon as your order is processed by Brenntag, it will appear in the "My Orders" tab on the Brenntag Connect portal.

The order status is visible in the "My Orders" tab. A given order may have the following status:

  • Confirmed - we have received your order and confirm its implementation. You will soon receive an order confirmation from us by e-mail and via the Brenntag Connect portal.
  • On the way - products are being shipped.
  • Invoiced - the order has been delivered, the invoice has been sent to the customer.
  • Canceled - the order has been canceled.

The delivery date confirmed by Brenntag can be found on the order confirmation document which was sent by our Sales Support Department staff and which can be downloaded by clicking "Order confirmation" next to the relevant order

The required delivery date is displayed in the list of orders in the "Order history" menu. The delivery date confirmed by Brenntag can be found on the order confirmation document, which was sent by the Sales Support staff and which can be downloaded by clicking on "Order confirmation" next to the relevant order.

To check the order history for the last 24 months, go to the "Order history" tab.

To search for the right order, you can use the search engine on the left side of the screen that allows you to search by customer order number, Brenntag sales order number, product name or order status, or the sort option above the list of orders.

From the "My Orders" menu, you can also download confirmations of selected orders and place re-orders.

It is currently not possible to file a complaint via Brenntag Connect.

In the event of non-compliance, the Brenntag team must be informed in writing and the complaint must be confirmed with relevant official documents in accordance with the General Terms and Conditions of Sale.

List of current offers is visible in "My Products" menu.

To find what you are looking for you can use the search box at the top of the screen or use the sorting option above the table.

From the list of offers you have the option to place an order using the "Add to Cart" button.

Submission of inquiries and access to documents

In order to request pick up of empty packaging, go to "Packaging" in the menu and fill in the simple form.

After verifying your request, our team will contact you to discuss the details. You can track status of your request on "Requests" page.

In order to request a sample, go to the "All Products" menu, select the product and packaging you are interested in, and then click the "Request for Sample" button.

To search for products, you can use the search bar on top of the screen that allows you to search by product name, CAS or EINECS number, or go to “All Products” and filter by packaging type or industry.

After clicking on the button, a form will be displayed which you will need to complete in order to send your enquiry to our Customer Service Department. Once your request has been verified, our team will contact you to discuss the details.

You can track status of your request on "Requests" page.

In order to submit an inquiry, go to the "All Products" menu, select the product and packaging you are interested in, and then click the "Request Quote" button.

To search for products, you can use the search bar on top of the screen that allows you to search by product name, CAS or EINECS number, or go to “All Products” and filter by packaging type or industry.

After clicking on the button, a form will be displayed which you will need to complete in order to send your enquiry to our Customer Service Department. Once your request has been verified, our team will contact you to discuss the details.

You can track status of your request on "Requests" page.

To download technical documents, select the product you are interested in from the "All Products" or "My Products" menu and then click on the MSDS or TDS button.

To select the right product, you can use the search box at the top of the screen, which allows you to filter by product name or number.

The invoice list is located under the "Invoices" menu and allows you to download copies of your invoices online.

To make searching for invoices easier, we have added the ability to filter by invoice number and customer order number.

Other questions

Yes, you just need to open a web browser on your smartphone or tablet and select the following address: https://emea.brenntag.com/pl/s/login/ .

Do you have further questions?

Let us know how we can help. We're here to ensure you get the most out of Brenntag Connect for you. So whatever your question or issue is, just contact us, and we will answer you as soon as we can.

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