Frequently Asked Questions
Here you will find frequently asked questions from our customers on how to order a product, order processing, and security of information. If you cannot find what you are looking for, please reach out to our team and someone will get back to you shortly.
Once you have received your log-in details, simply use the information provided to login and choose your own password. As we are launching Brenntag Connect in a phased approach, not everyone has received their login details yet. If you haven't yet received an invitation but you would like to learn more about Brenntag Connect for yourself, let us know at email@example.com and we will get in touch with more information.
No problem. It can happen to anyone. This page here will help you reset your password.
We are thrilled to have you interested to have access to Brenntag Connect. Please, contact our helpdesk and we'll forward your request to the relevant sales colleague.
You can mail us at firstname.lastname@example.org , or your account manager, with the name, job title, phone number and email address(es) of your colleague(s). We'll then send them an invite to sign up to Brenntag Connect.
An order can be placed via the "Offers" or "Order History" menu.
In the "Offers" menu you will find a list of offers prepared especially for you by our Sales Representatives. You can select an interesting offer using the list of offers or the search engine on the left side of the screen.
After selecting an interesting offer by clicking "Order" you will be redirected to the order screen.
Such placed order will be saved in the "Inquiries" menu and will be forwarded to the Sales Support Department.
Using the "Order history" menu, you can renew previously placed orders. For this purpose, using the search engine on the left side of the screen or the available list of orders, select the previously placed order and then click "Re-order". In the order window, confirm the order quantity, select the delivery address and the desired delivery date, and on the next screen, enter the customer's order number and additional comments.
Available offers will be displayed for deliveries within the next 14 days. For orders with a later delivery date, the message "price on request" will be displayed. In this case, the final order price will be confirmed by the Brenntag Sales Representative.
If you want to change or cancel your order, please contact your Polish Brenntag Sales Representative urgently or send an e-mail to email@example.com . When contacting, please provide the order number that you received in the order confirmation by e-mail.
Upon placing an order, a message will appear on the Brenntag Connect Portal screen confirming the order. You will also receive an order confirmation by e-mail. After confirmation of the order by Brenntag, you will receive an e-mail with information about the change of status and an order confirmation document. As soon as the order has been processed by Brenntag, it will appear in the "Order History" tab of the Brenntag Connect Portal.
The order status is visible in the "Order history" tab. A given order may have the following status:
- Confirmed - we have received your order and confirm its implementation. You will soon receive an order confirmation from us by e-mail and via the Brenntag Connect portal.
- On the way - products are being shipped.
- Invoiced - the order has been delivered, the invoice has been sent to the customer.
- Canceled - the order has been canceled.
The required delivery date is displayed in the list of orders in the "Order history" menu. The delivery date confirmed by Brenntag can be found on the order confirmation document, which was sent by the Sales Support staff and which can be downloaded by clicking on "Order confirmation" next to the relevant order.
To check the order history for the last 24 months, go to the "Order history" tab.
To search for the right order, you can use the search engine on the left side of the screen that allows you to search by customer order number, Brenntag sales order number, product name or order status, or the sort option above the list of orders.
From the "Order history" menu, you can also download confirmations of selected orders and place re-orders.
It is currently not possible to file a complaint via Brenntag Connect.
In the event of non-compliance, the Brenntag team must be informed in writing and the complaint must be confirmed with relevant official documents in accordance with the General Terms and Conditions of Sale.
The list of current offers is visible in the "Offers" menu.
In order to find an interesting offer, you can use the search engine on the left side of the screen or the sort option above the table.
Offers contain all key information - product name, package type, delivery address (blank if the offer is for all customer warehouses), delivery terms, package status, incoterms, payment date and price (also if the offer includes quantity scales).
From the list of offers, you can place an order using the "Order" button.
Submission of inquiries and access to documents
In order to submit an inquiry, go to the "Product list" menu, select the product and packaging you are interested in, and then click the "Information" icon.
To search for products, you can also use the search engine on the left side of the screen that allows you to search by product name, CAS number, EINECS number and packaging type.
On the next screen, select the query type "Offer" and then select the application of the product from the list and enter the annual demand, quantity in a single delivery, additional comment and place of delivery.
Through the Brenntag Connect platform, our customers have constant access to technical specifications and product safety data sheets. Just search for a product in the "Product List" tab and click on the icon of the document. If you are looking for other documents, just click on the icon with the question mark "Information" and fill in the application form. Select the document you are interested in and submit the application. Our team will contact you and send you the document by email. The answer to the submitted inquiry and the required document will also be visible in Brenntag Connect in the "Inquiries" tab.
If you are interested in issued invoices, please go to the "Invoices" menu, where you will find a list of invoices issued in the last two years and .pdf files.
To request a sample, select the product and packaging you want from the "Product List" menu and click the "Information" icon on the right side of the list.
You can use the search engine on the left side of the screen to search by product name, CAS number, EINECS number and packaging type.
Then, in the next form, select the type of inquiry "Sample" and complete the other required fields - use, annual consumption, target order quantity in a one-time delivery, sample size and add additional comments if necessary.
In order to download technical documents, in the "Product list" menu, select the product you are interested in and then click the MSDS or TDS icon.
To choose the right product, you can use the search engine on the left side of the screen, which allows you to filter by product name, CAS number, EINECS number and packaging type.
The list of invoices is in the "Invoices" menu and allows you to download copies of invoices online.
To facilitate the search for invoices, the possibility of filtering by invoice number and customer order number has been added.
The list of submitted inquiries is available in the "Inquiries" menu.
The status of inquiries is marked in color - green means the status is complete and the orange status awaits a response.
In order to find the appropriate query, you can use the search engine on the left part of the screen, which allows you to search by product name, query number, status and type of query, or from the sorting option available above the list of queries.
Yes, you just need to open a web browser on your smartphone or tablet and select the following address: https://app.brenntagconnect.com/login.
Let us know how we can help
We're here to ensure you get the most out of Brenntag Connect. So whatever your question or issue is, just send us an e-mail, and we will answer you as soon as we can.