Your profit from our first class service
“Always service customers on a professional level. Provide each customer with full access to suppliers, technical support, and attention to detail provided by our customer service groups.”
Don Kelley, Corporate Account Executive, Brenntag Specialties, Inc.
“Answering my phones 24/7 and always putting my customers first. I do not end my day with unheard voicemails or unanswered emails.”
Robbie Bishop, Account Executive, Brenntag Pacific
"Service Excellence is going that extra step (adding a bit of sparkle you might say) to how we interact with others. thinking outside the box, finding a solution rather than forwarding to the next person, giving the customer more than what they asked for. It’s simply smiling while talking and remembering to say thank you! We are all busy, but if we can help make someone’s day a bit easier and provide some sparkle, it can go a long way."
Amanda Lavoe, Account Coordinator, Brenntag Great Lakes
"Service excellence is showing the customer, internal and external, how important they are to you and to the business as a whole. I believe that’s accomplished by developing personal relationships based on trust, empathy, and gratitude. It’s truly not what you do, but how you go about doing it that makes the difference."
Amanda Stevens, Account Executive, Brenntag Southwest
„Service Excellence means to create good memories in our customers minds. It means that they remember us. Moreover, Service Excellence means that Brenntag employees feel proud of the company they work for. It mean that they notice that Brenntag cares about them, listen them, recognize them, talk to them with clarity and promote that the culture of honest feedback spreads across the company.“
Belen Iglesias, Team Lead Docum. Complaints Regulatory, Brenntag Spain
„Ease of doing business. For customers it must be so easy and natural to do business with us. By delivering excellent service, we can exceed customer expectations. This includes all aspects of our customer service, such as making quotations, processing orders, invoicing, sharing information, availability, on-time delivery, training staff, etc. That's why the further development of Brenntag Connect is so important. This digital platform already provides a number of these services. Digital Transformation is essential to make this happen.“
Gert-Wim van der Schee, Sales Manager, Brenntag Netherlands