Frequently asked questions (FAQ)
Here you will find a list of the most frequently asked questions. If you can't find what you're looking for, contact our Brenntag Connect team for more information.
Searching for Products
There are two ways to search for products on Brenntag Connect. In each view, there are filter functions to categorize the list by product package, chemical name, product supplier, and product grade. Additionally, through each of the following navigation options, you can sort by relevance (standard), name, recently added (newest), or price.
- Select ‘ all products’ from top menu navigation to view all Brenntag Connect products.
- Use the Brenntag Connect search bar at the top of the page to type keywords relevant to the desired product.
When viewing a product page, selecting “show pricing” will not only show pricing but will also show the specs of the product, including product formula, CAS number, chemical name, DOT definition, flash point, and more product details.
By selecting the details tab on a Brenntag product page, you will find its common uses and applications.
By toggling to the shipping information tab on a Brenntag product page, you will find information on how the product will be delivered to you.
Most of Brenntag’s products have pricing tiers listed on the last tab in the information section on each Brenntag product page. If this tab does not exist, you must request a quote for pricing.
Once you have created an account, you can choose to add products to a list to save for later. Lists can be named and products can be added to the lists you create. You can view and edit your lists by visiting the My Account tab at the top of your screen then selecting My Lists.
MANAGING YOUR ACCOUNT
The first time you decide to place an order with Brenntag Connect, you must sign up for an account. To create a new account, select the Login/Register tab at the top right corner of your screen, and complete the fields as requested.
Creating an account allows you to download and view safety data sheets (SDS) at any time, view prices of all your previous orders, request a quote for new products, inquire about samples of a product, and, of course, order your products with just a few clicks.
Log in to your account and select my profile. At the bottom right hand corner, select “edit profile” and make changes as necessary.
To modify your account information, contact the customer care center at (800) 915-0027 or email@example.com .
Once you create an account, you can choose to add products to a list to save for later. Lists can be named, and items can be added to specific lists you create. You can view and edit your lists by visiting the My Account tab, then selecting My Lists.